Damage or defective claims must be submitted within 14 days of receiving an order. An original order number is required.
Review the full list of ineligible items and our claims policy below.
• Items without an original order number.
• Items purchased from a third-party website.
• Items damaged through normal wear and tear.
• Items delivered more than 14 days prior to the claim.
• Claims are subject to approval – there may be some variations in color, texture, size, and finish as well as slight irregularities in the surface
finish of items. These are inherent characteristics of the materials and processes and are not considered flaws or defects.
• For damage claims, please do not throw away any boxes or packing material to allow for UPS inspections.
• After a claim is approved, we will send replacements OR create a credit memo on your account to use towards a future order depending on
your request and availability.